Shipping Policy – Yancheng Hangzhuo Supply Chain Co., Ltd.

1. Order Processing

All orders are prepared for shipment after confirmation. Processing time may vary depending on product type, order quantity, and stock availability. Customized or special-specification items may require additional preparation time.

2. Shipping Methods

We use reliable logistics partners to ensure safe delivery of hardware, floor tiles, and other renovation materials. Shipping methods may include standard freight, pallet shipping, or specialized transportation for fragile items.

3. Shipping Areas

We provide delivery to designated regions as supported by our logistics partners. Availability of shipping services may vary depending on the size, weight, and material of the products.

4. Shipping Costs

Shipping fees are determined by factors such as:

  • Weight and size of the products
  • Quantity and packaging requirements
  • Delivery destination
  • Transportation method

Large or heavy items like floor tiles may require additional freight charges due to special handling.

5. Packaging & Handling

All products are securely packaged to minimize damage during transit. Tiles, hardware, and fragile renovation materials may receive enhanced packaging to ensure safe arrival.

6. Delivery Time

Delivery times vary based on the destination, courier availability, weather conditions, and transportation requirements. Heavy or bulk orders may take longer to deliver.

7. Shipment Tracking

Once your order is shipped, tracking or logistics information will be provided when available so you can follow the transportation progress.

8. Receipt & Inspection

Upon receiving your order, please inspect the goods immediately.
If you find any issues such as damage, missing items, or incorrect products, keep all packaging materials and report the problem as soon as possible so we can assist promptly.

9. Shipping for Bulk or Special Orders

For large renovation projects or bulk purchases, we offer customized shipping solutions, including pallet shipment or mixed-product delivery to match your project needs.

10. Failed Delivery or Refusal

If delivery fails due to incorrect address, inability to receive the goods, or refusal, additional redelivery or return shipping fees may apply.

11. International Shipping (If Applicable)

For international shipments, additional customs, duties, or import taxes may be charged depending on the destination country. These costs are the responsibility of the receiver.